ggbets Privacy Policy

1. Introduction

ggbets ("we", "us", "our", "the Platform") operates the online gaming and sports betting website accessible at ggbets.club, which is designed for and marketed to players in Bangladesh. We understand that privacy is important to you and we take our obligations regarding the protection of your personal data seriously.

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the circumstances in which we may share it with third parties, the security measures we have in place to protect it, and the rights available to you as a data subject. This Policy should be read alongside the ggbets Terms & Conditions, which govern the broader relationship between you and the platform.

This Policy applies to all personal data collected through the ggbets website, mobile-optimised interface, live chat support channel, and any other digital touchpoint operated under the ggbets.club domain.

2. Information We Collect

We collect personal data that you provide directly to us, data generated automatically through your use of the platform, and in limited circumstances data obtained from third-party identity verification providers. The categories of data we collect are set out below.

2.1 Registration & Account Data

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Mobile phone number (primary contact and account verification)
• Username and encrypted password
• Residential address (collected during KYC verification)

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (National ID card, passport, or driving licence number and a scanned copy or photograph)
• Selfie or live photograph submitted for facial verification purposes
• Proof of address documentation where requested
• Source of funds documentation for high-value withdrawal requests

2.3 Financial & Transaction Data

• Mobile wallet identifiers associated with your bKash, Nagad, Rocket, or Upay account (phone numbers registered to those accounts)
• Bank account details where bank transfer is the chosen payment method
• Transaction history: deposit amounts, withdrawal requests, dates, and reference numbers
• Betting and gaming activity history including wager amounts, game titles, outcomes, and balances

2.4 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, features accessed, and click-path data within the platform
• Error logs generated during platform use

2.5 Communications Data

• Records of live chat conversations with our support team
• Content of emails sent to or received from [email protected]
• Records of any complaints or dispute submissions

3. How We Use Your Information

We use the personal data we collect for the following specific purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, contact data
Identity and age verification (KYC)	KYC documents, registration data
Processing BDT deposits via bKash, Nagad, Rocket	Financial data, transaction data
Processing withdrawal requests	Financial data, KYC data, transaction data
Delivering gaming and betting services	Account data, gaming activity data
Customer support and dispute resolution	Communications data, account data, transaction data
Fraud detection and prevention	All categories where relevant
Responsible gaming monitoring	Gaming activity data, account data
Platform improvement and analytics	Technical and usage data (aggregated/anonymised where possible)
Legal compliance and record-keeping	All categories where required by law
Sending transactional notifications (deposit/withdrawal confirmations)	Contact data, transaction data
Sending promotional communications (with your consent)	Contact data, gaming preferences

We do not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on you without human review, except where such processing is strictly necessary for fraud prevention or responsible gaming compliance, in which case you have the right to request human review of any automated decision.

4. Legal Basis for Processing

ggbets processes your personal data on the following legal grounds:

• Contract performance: Processing that is necessary to fulfil the services you have contracted for when creating your ggbets account — including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable anti-money laundering obligations, age verification requirements, and other legal duties.
• Legitimate interests: Processing carried out for purposes such as fraud detection, platform security, analytics, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as sending promotional communications or placing non-essential cookies. You may withdraw consent at any time by contacting support or adjusting your browser cookie settings without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

ggbets does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following limited circumstances:

5.1 Payment Processing Partners

To facilitate deposits and withdrawals in Bangladeshi Taka, we share the minimum necessary financial data with mobile wallet providers including bKash, Nagad, Rocket, and Upay, and with partner banking institutions such as Dutch-Bangla Bank and other locally supported banks. These partners process your payment data under their own privacy frameworks and applicable regulations.

5.2 Identity Verification Providers

We work with third-party KYC and identity verification service providers who process the identity documentation you submit during account verification. These providers are contractually bound to process your data only for identity verification purposes and to maintain appropriate security standards.

5.3 Technology & Infrastructure Providers

ggbets uses cloud hosting, database, and content delivery infrastructure providers to operate the platform. These providers may process data on our behalf as data processors under strict contractual data processing agreements and are not permitted to use your data for any purpose other than delivering the contracted infrastructure services.

5.4 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of ggbets, its players, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the ggbets business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via the contact details held on their accounts prior to any such transfer and will ensure the receiving entity assumes equivalent privacy obligations.

6. Payment Data & bKash / Nagad

All deposits and withdrawals on the ggbets platform are conducted in Bangladeshi Taka (৳) via trusted local payment channels. When you initiate a transaction, the minimum information required to complete that transaction — typically your registered mobile wallet phone number and the transaction amount — is transmitted securely to the relevant payment provider.

ggbets does not store your full bKash or Nagad PIN or any equivalent payment authentication credential. Payment authentication takes place directly within the respective mobile wallet application or through the wallet provider's secure gateway. ggbets retains only the transaction reference number, amount, timestamp, and status for account and audit purposes.

If you have concerns about how bKash, Nagad, Rocket, or any other payment provider handles your data, please refer to the privacy policy published by that provider directly.

7. Data Retention

ggbets retains your personal data for as long as your account remains active and for a defined period thereafter, in order to meet legal, regulatory, and audit requirements. The general retention periods we apply are as follows:

• Account and KYC records: Retained for a minimum of 5 years from the date of account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support and communications records: Retained for 2 years from the date of the interaction, or longer where the communication relates to an unresolved complaint or dispute.
• Technical and usage data: Retained in aggregated or anonymised form for analytical purposes. Identifiable usage logs are deleted or anonymised after 12 months.
• Responsible gaming records: Self-exclusion records and deposit limit settings are retained for the duration of the restriction and for a minimum of 5 years thereafter.

When retention periods expire, data is securely deleted or anonymised in accordance with our internal data disposal procedures. Where data cannot be immediately deleted (for example, due to backup cycle timing), it will be isolated from further active processing until deletion is completed.

8. Security Measures

ggbets implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ggbets platform.
• Password hashing using industry-standard algorithms. Passwords are never stored in plain text and cannot be retrieved by ggbets staff.
• Role-based access controls ensuring that only authorised ggbets personnel with a legitimate operational need can access personal data.
• Regular security audits and penetration testing of platform infrastructure.
• Secure data centres with physical access controls, redundant power, and environmental monitoring.
• Incident response procedures including a protocol for notifying affected players in the event of a data breach involving their personal information.

While we take every reasonable precaution to protect your data, no online system can guarantee absolute security. You also have a role in protecting your account — please see the account security guidance in the ggbets Terms & Conditions for best practices including choosing a strong password and safeguarding your login credentials.

9. Cookies & Tracking Technologies

The ggbets platform uses cookies and similar tracking technologies to provide a functional and personalised experience. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain your password or payment information.

9.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember language and display preferences, and protect against cross-site request forgery. Essential cookies cannot be disabled without disrupting core platform functionality.

9.2 Analytics Cookies

We use analytics cookies to collect aggregate, anonymised data about how players navigate the platform — such as which pages are most visited and where navigation paths break down. This data is used solely to improve the platform. Analytics cookies do not identify you personally.

9.3 Managing Cookies

You can configure your browser to block or delete cookies at any time. Please note that blocking essential cookies may prevent you from logging in or using certain features of the platform. Instructions for managing cookies are available in your browser's help documentation.

10. Your Rights

As a player whose personal data is processed by ggbets, you have the following rights with respect to that data:

• Right of access: You may request a copy of the personal data ggbets holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. You can update many details directly within your account settings panel.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations, meaning that certain records (such as KYC and transaction data) must be retained for regulatory purposes even after your account is closed.
• Right to restriction of processing: You may request that we limit the processing of your data in specific circumstances, for example while a correction request is being reviewed.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to ggbets, to the extent that such portability is technically feasible.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time by contacting support or using the unsubscribe option in any promotional message.

To exercise any of the above rights, please contact the ggbets support team via live chat or at [email protected]. We will verify your identity before processing any data access or deletion request to ensure that personal data is not disclosed to or deleted at the request of unauthorised parties.

11. Minors

The ggbets platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. During the registration process, all applicants are required to confirm that they are 18 or older, and age verification is performed as part of the KYC process.

If ggbets becomes aware that an account has been registered by or on behalf of a person under the age of 18, that account will be immediately suspended, any personal data associated with the account will be reviewed and where appropriate deleted or anonymised, and any funds deposited may be returned to the originating payment method following an investigation.

If you are a parent or guardian and believe that your child has registered an account with ggbets, please contact us immediately at [email protected] so that we can take prompt action.

12. International Data Transfers

ggbets operates primarily within and for the Bangladesh market. Some of our technology infrastructure and third-party service providers may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, ggbets takes steps to ensure that appropriate safeguards are in place — such as contractual data processing agreements that impose equivalent data protection standards on the receiving party.

By using the ggbets platform, you acknowledge and consent to the transfer of your personal data to servers and processors in jurisdictions outside Bangladesh where such transfers are necessary for the delivery of the platform services, subject to the safeguards described above.

13. Changes to This Policy

ggbets reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a new category of data collection or a new sharing arrangement with a third party — we will provide advance notice to registered players via the platform or via the phone number registered on their account.

The current version of this Policy, including its effective date, is always available at ggbets.club/privacy-policy. We encourage you to review this Policy periodically. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ggbets processes your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the platform.
• Response time: We aim to respond to all privacy-related enquiries within 5 business days. Requests relating to data access or erasure may take up to 30 days to fulfil following identity verification.